FAQ
What is a "private" or "unadvertised" bridal collection?
The term private collection or private line means that these dresses are made by reputable dress designers, but they not advertised online, or in print. These dresses can only be viewed and purchased at authorized bridal shops.
Do I need an appointment?
No. We always welcome walk-in customers. However, during peak seasons we can be very busy so we do recommend that you reserve a fitting room. If you choose not to make a reservation please remember that there may be a wait for a dressing room.
Will you buy my used wedding and/or prom gowns?
No. All of our merchandise is new, we do not sell or consign any used garments. We only purchase gowns from our manufacturers and supplies.
Do you special order?
Gowns and accessories are available to purchase "as is" off the rack, or current styles can be special ordered in different sizes and colors to suit your needs. These garments are cut and prepared to the manufacturer's delivery schedule, which can range from 10 to 24 weeks for standard delivery. Rush cuts are available for an additional fee imposed by the manufacturers; this fee does not include express shipping charges. Delivery times on rush cuts vary for each manufacturer. Please remember that "special order" does not mean "custom order" and will require alterations at an additional cost.
Are deposits required for special orders?
A 60% non-refundable deposit is required at the time of your order. The balance is due and orders must be picked-up within 30 days of arrival.
Do you have a payment plan or lay-away?
Yes, you can lay-away any bridal merchandise with a 30% deposit for up to 90 days. Merchandise not picked up within the 90 day lay-away period will be returned to stock. No refunds are issued on lay-away deposits and/or payments.
Do you accept returns?
No, all sales are final. This final sale policy is consistent with the industry standard for bridal and special occasion apparel.
What size gown will I need?
We will take your measurements and then compare those to the size chart provide by the manufacturer to determine the correct size. Please note that formal wear is cut small so you may need a larger size than your normal clothes. Also, this is not a made-to-measure order, so alterations will be required.
Can I have my dress altered at Bridal Traditions?
Yes, We have an independent on-site alteration shop located on the premises. You will need to call Julie at Sew Fitting (828-292-9123) directly to set up your alterations appointment. If you are a BT customer we can schedule a fitting for you. In the case that Sew Fitting is booked we will provide a referral list of other local qualified seamstresses. Please remember that because these people are not employed by Bridal Traditions we assume no responsibility or liability for work completed by Sew Fitting or the individuals on our referral list.
What about pressing and/or steaming?
All dresses purchased at Bridal Traditions come with a free initial pressing upon gown arrival. This includes stock dresses that are purchased off the rack. We offer re-pressing & spot cleaning for an additional, deeply discounted, service fee.
If you did not purchase your dress at Bridal Traditions we will consider pressing any gown that still has manufacture labels attached, however we reserve the right to refuse any gown for any reason.
Please call for details and current pricing. 336.667.5423
If you did not purchase your dress at Bridal Traditions we will consider pressing any gown that still has manufacture labels attached, however we reserve the right to refuse any gown for any reason.
Please call for details and current pricing. 336.667.5423
